Enter your details when you book, and your transfer is confirmed automatically. When you land, bypass the taxi lines, show your confirmation voucher to the driver, and then step inside your waiting transportation. Please note: the service covers all addresses in the downtown Chicago area only.
- Confirmation will be received at time of booking
- Infants must sit on laps
- Each traveler is allowed a maximum of 3 pieces of luggage. Oversized or excessive luggage (e.g. surfboards, golf clubs or bikes) may have certain restrictions, please inquire with the operator prior to travel to confirm if your excess luggage is acceptable (contact details on your confirmation voucher)
- For wheelchair accessibility or assistance, please call the number listed on your voucher to ensure proper service
- Ticket counters and loading zones are at Door 1E across from baggage claim 6, at Terminal 2 door 2E across from Jet Blue Baggage Claim, Terminal 3 Door 3E across from baggage claim 9 and at Terminal 5, just outside door 5E. If you do not see a van, please call 1-888-284-3826, and ask a reservation agent to send a van to one of these locations when available.
You can present either a paper or an electronic voucher for this activity.View Less
I flew in from Ireland, arriving at Terminal 5 in O'Hare airport. I am not sure what I was expecting, but the voucher gave no advice whatsoever about how I would be picked up. The only contact I had was the phone number for Airport Express Chicago. I rang them 4 times before I got through to an operator who explained I had to take the transit train to Terminal 1, where the Airport Express had a desk. It took a 5th phone call to get a fix on the location of the desk.
I left the airport two hours after I arrived.
While in fairness the traffic into downtown Chicago was horrendous, the driver will have a heart attack, he was so stressed by the drive in.
Not impressed guys. At the very least, there should have been explicit directions on the voucher telling prospective customers how to get to the kiosk.