Tour Cenotes Oasis Maya by Xcaret from Cancún and Playa del Carmen

Operated by: Grupo Xcaret

Included

• Non-alcoholic beverages en route
• Light refreshments (coffee, chocolate, sweet bread)
• Hotel pickup and drop-off
• Picnic lunch
• Use of necessary equipment
• Priority Access: You can have your admission bracelets on the bus on your way to the park.
• Local English- and Spanish-speaking guide

Not Included

• Gratuities
• Souvenirs (Available to purchase)
• Photos (Available to purchase)

Additional Info

• Not recommended for travelers with spinal injuries
• Not recommended for pregnant travelers
• Not recommended for travelers with poor cardiovascular health
• Travelers should have at least a moderate level of physical fitness
• It is recommended that you bring aqua shoes or water socks
• Minimum age is 6 years. Important: Children must be accompanied by an adult all the time
• Note: please avoid using makeup or chemical repellents that affect the ecosystem of the cenotes, use only chemical-free sunblock
• Minimum age to drink alcohol is 18 years
• Maximum weight is 250 pounds (113 kg)
• The Voucher schedule is informative.
• The pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya and if your hotel is not in our routes we are going to confirm the pickup at the nearest point available.
• Tours and days of operation are subject to availability and changes.
• If by the time you had confirmed your purchase you do not have your hotel name, you must call us at least 24 hrs before your visit day to arrange your pickup.
• This visit is not recommended for people suffering from cardiac, pulmonary or spinal problems, asthma, diabetes or hypertension, or for pregnant women.
• Also keep in mind that due to the location of the cenotes is in the middle of the jungle, mobile phone service is probably unavailable, some roads to reach them are not paved and could be bumpy.
• The average temperature of the Cenote water is between 75 and 78°F during the year.
• Please confirm the exact time and meeting point using the message option in your Reservation or contacting Grupo Xcaret.
• All requests for changes, cancellations and/or refunds on bookings must be in the 24-hour or more window prior to the visit date.
• We accept changes in visit dates from one month to the next (valid until the current year and subject to changes in public tariffs)
• We accept changes of visit dates from one day to another with the restriction of one day before.
• Your safety is essential for us so the use of life jackets is mandatory for water activities.
• Some activities have a check point for health issues
• In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
• Face masks required for travelers in public areas
• Face masks required for guides in public areas
• Hand sanitizer available to travelers and staff
• Social distancing enforced throughout experience
• Regularly sanitized high-traffic areas
• Gear/equipment sanitized between use
• Transportation vehicles regularly sanitized
• Guides required to regularly wash hands
• Regular temperature checks for staff
• Temperature checks for travelers upon arrival
• Paid stay-at-home policy for staff with symptoms
• Contactless payments for gratuities and add-ons
• In case your temperature exceeds the 100.4º F (38º C), or if there were symptoms such as cough, throat sore, runny nose, and/or red eyes, the Park's staff reserves the right to allow boarding or accessing to our facilities.

Meeting Point

- During the booking, please choose Pickup Location and then select the radio button saying "Please pick me up at" and choose "I don't see my pickup location" from the drop-down then type the hotel name on the box underneath so that we can easily locate your hotel pickup. -In case your accommodation is not a hotel you must indicate your exact address including street name, outside number, interior number, county, postal code and city. - To know the exact time and meeting point you must send a message thry the option on your reservation or must call us at least 24 hours prior to the visit date purchased. - We would like to make it comfortable for you so we will pick you up at your hotel or at the nearest point available in our routes. - Let us know if you are not in need of transport. - We cannot assure your pickup at a hotel where you are not a guest considering that some hotel's policies, not allow visitors to access at the property. - The guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification. The guides will say the tour name out loud. - Upon your pickup, please present your printed or digital voucher and photo ID for boarding the bus to obtain a bracelet for entering into the park. - If by the time you purchase the ticket you do not have the hotel yet, you must contact the Customer Service Viator staff at least 24 hours prior to the visit to the park to help you to coordinate the pickup with us. - You must be 10 minutes early at the assigned location. - Transportation service is not private so you will share the bus with some other visitors of Grupo Xcaret.