Fully Flexible Thames River Cruise

Basically a short water taxi ride – only about 15 minutes and very little actual tour guide. Maybe I missed it in the description, but thought it was going to be longer and provide more. Staff was nice, boat was clean, but definitely not the tour I was expecting. Boat was was also 15 minutes late – so half the time of the total tour I was waiting on the dock. Not the end of the world but a little frustrating since the ride itself was so short.

Me and my family had a good time late October 2023 on the cruise on a sunny Sunday. The tourguide - the second to the captain - was good at explaining the sights with a dash of decent humor.

Not worth the long wait. One departure got cancelled on short notice and the next was delayed 20 minutes on top of that. The «guide» was more focused on telling jokes than actually sharing interesting facts. Stay away and go for a guided bus tour instead.

Boarded at Greenwich. Extremely rude ticketing staff and even ruder staff at boarding gate. Missed our boat due to 'B' facing the wrong way which appeared to be my fault. 2 other parties also went to the wrong gate so there's obviously a problem. Get rid of the boarding sign saying A,B and D if no longer in use and train your staff in customer service. Also, it's not a good look if your staff have their faces in their phones

Two amazing trips on the Thames . One on the city delta to westminister with rob and Gregg . These guys knowledge of the river is second to none and their sight seeing commentary was a laugh from start to finish won’t spoil the Big Ben joke so funny well done guys !! The river itself gives loads of photo opportunities for some fantastic landmarks of London . The following day a trip on the sapele with Rob and his crew this time to Greenwich to see the cutty sark . Again brilliant knowledge and fantastic delivery of information . Really cannot recommend this way of travel around London . Loved it xx bonus was saw a tall ship moored near Tower of London which had recently visited Hartlepool as part tall ships !! Love way a monkey hanger has links even in London !! Xx

Every time we come to London we have a river cruise and this time I went to the booking office to get the tickets something I have done the last 5 times but was told I had to now book it through Buyagift.I could not book it online for that day when I tried to ring the number we were given in the ticket office they put us through to a women who said she could not help us,we then gave Buyagift a ring with the number online but that does now not exist.I then went back online and booked for the day after and just told the lady in the city cruises office she then said that will be fine just show the gentleman when you board he will let you on.In the past we have had better commentary but this time it was pretty basic.

Positives-quick transport to Greenwich with 2 minute walk to Cutty Sark. Sandwiches and some beverages available for purchase. Negatives-smell of exhaust, no commentary that we could hear.

Excellent time today! Our guide onboard, Jamie, couldn’t have been better! He was knowledgeable, great information and excellent personality!
Great job!
Remember folks, gratuity isn’t included in your tour price. Show a little love and be sure to give a tip when warranted!

Great experience! Very good option for family with kids, after a long day of walk touring around the city, or even on raining days!. The captain was funny, and all staffs, especially Zahra was awesome! Highly recommend!

Trip itself was really good and the guide was fantastic who made the trip down the Thames enjoyable with his humour and facts about the landmarks.

However, future customers please beware when purchasing food and drinks while on the tour.

As a family we decided to order some drinks via their QR code which is plastered over the seats. To cut a long story short we unfortunately didn’t receive the items we ordered due to a mix up with bar staff and the fact that they were extremely busy.

These things happen and the staff apologised and said they would have to speak to head office to arrange a refund…. Understandable.

However, now after around 21 days and being past from pillar to post by the company and multiple emails they are still yet to refund. This is after City Cruises firstly stated technical difficulties and then that they had refunded the monies but there was issues with the bank.

I cannot fathom, how difficult a simple refund can be and take so long. Customer services have been atrocious and quite unhelpful.

Friendly and accommodating staff! Thank you, Zahra M, for helping me while on the tour and for your incredible customer service!!! This was the perfect activity to do since it was raining, there were plenty of options for drinks and snacks on board :)

A lovely way to see some London sights BUT very disappointed there was no LIVE commentary AS MENTIONED IN THE DESCRIPTION. Live commentary was a major reason we booked this trip. We travelled from Westminster to Greenwich and had got as far as Tower Bridge by the time we got the correct app downloaded and found the correct commentary. Four of us had to listen to one phone. What would the noise have been like if the boat had been full???? People need to know to download the commentary app beforehand and to bring headphones!

It was starting to drizzle rain when we arrived. We asked about the ferry at a neighboring kiosk. It went on nearly the same part of the river and discovered that it was £4 cheaper. However, we decided to go on the cruise since the ticket seller at City Cruises told us there would be a commentary, so we thought we’d learn about the lankmarks along the river. After the trip started, we asked about the commentary and were told there was none because of the rain. Because of the rain, we couldn’t see very well, but there were many tall buildings that stood out. I wonder what they were since no one told us anything!

After touring Westminster Abby we walked two blocks to the Westminster Pier and took the City Cruise back to the Tower Bridge Pier near our hotel. Much fun and the crew announcer was very informative.

I'm appalled.
Purchased a 'hop on / off' ticket as needed to de-stress, being a Londoner. Took the last boat @ 17:50 from Greenwich and was kicked off at Tower pier and told to wait half an hour for the next boat to Westminster. I decided to go home instead and try again the next day as the ticket is 24 hour. Next day I rushed from work on the tube from Canary Wharf to Westminster to catch the 16:00 boat. I arrived at 15:45 and there were two queues. I asked two different members of staff on which boat I would be and they said "the next one, in half an hour". What an absolute lie. I waited with so many others in the queue in the glaring sunshine... probably the last for this year... 1 hour and 10 minutes only to pootle across the river to the London Eye where we waited another 15 minutes only to sail for 15 down to Tower and be booted off. There was no boat to Greenwich. I am exhausted and upset.
City Cruises, you need to 1. train your staff to tell the truth and 2. put something in your leaflets about your boats terminating at certain piers.
Not professional at all.

It says on the listing that this cruise is 1 hour, but it is only 30 minutes! Also, we booked it since it said there was commentary and they actually gave an option for there not to be commentary right before starting..? So I don't think there would be any commentary if enough people voted no, which would have defeated the purpose of our booking this.

We took the one way trip from
Tower Pier to Westminster and had a thoroughly enjoyable experience. The staff at Tower Pier were lovely (although our tickets scanned as already used for some reason) but the real gem of this cruise was Jack, part of the crew, who did a really funny commentary for us. He was brilliant and totally made it.
Highly recommend these cruises whether you want to do a longer one to Greenwich or just a short 25 minute one, they’re great.