Frequently Asked Questions
General
What is Marriott Bonvoy Tours & Activities?
Marriott International has partnered with Travel Curious to bring you thousands of curated tours and activities globally that are directly bookable online. Whether you are looking for sumo wrestling classes in Tokyo, tickets for the Eiffel Tower, or a custom wine tour in Cape Town, we have options for every traveler. Hertz Car Rental is also available.
Am I booking directly with Marriott?
Marriott Bonvoy has partnered with a third-party company (https://travelcuriousgroup.com/) that specializes in creating, sourcing and operating tours and activities globally. Travel Curious works with many suppliers to offer you a vast range of options, from guided tours and sightseeing adventures to unique local experiences and more.
Who provides the experiences listed on Marriott Bonvoy Tours & Activities?
We work with a select group of tour and activity partners to bring you the best things to do in any destination. You can find the name of the activity supplier on the product details page, at checkout and in your booking confirmation email. These suppliers are carefully selected based on their value, quality, and track record of delivering great experiences. We are proud of the breadth and caliber of the experiences available and are confident you will find something to love.
How do I know these are quality experiences?
In addition to offering you some amazing activities within our hotels, we work with the world's leading tour and activity companies to bring you the experiences featured on Marriott Bonvoy Tours & Activities site. Feel free to check out reviews and star ratings to see what other travelers have thought of the experiences, and you are always welcome to contact us if you have specific questions about a tour or activity.
What is the difference between Marriott Bonvoy Tours & Activities and Marriott Bonvoy Moments?
Marriott Bonvoy Tours & Activities offers travel experiences for Members and non-Members, offering thousands of travel experiences globally. Marriott Bonvoy Moments (moments.marriottbonvoy.com) offers exclusive once-in-a-lifetime Member experiences to Rewards Members, which can only be redeemed by using Points. Our goal is to help Marriott guests make the most of their trip while they are booking their stay, including finding and booking wonderful experiences for any kind of journey.
Who can I contact regarding general questions about experiences or car rental reservations through Marriott Bonvoy Tours & Activities?
Does Marriott Bonvoy Tours & Activities require Membership?
No membership is required to search and book through Marriott Bonvoy Tours & Activities. A Marriott Bonvoy Membership is only required to be eligible to earn points or redeem points on purchases.
Is the Marriott Bonvoy Tours & Activities website available in any language other than English?
Currently, the Marriott Bonvoy Tours & Activities website is available in English only. Future expansion of the program may enable us to serve our global members in additional languages.
Do you have tours available in languages other than English?
Many of the experiences featured on Marriott Bonvoy Tours & Activities are available in multiple languages. Please check the inclusions and exclusions section of the product detail page before booking. If no language option is specified, you should assume the tour will be in English.
How can I contact the activity organizer or tour operator?
Please refer to your booking voucher which can be found in your booking confirmation email as it will contain the contact details for the activity organizer or tour operator.
Alternatively, you can access
My Bookings page to see your full booking details, download your voucher or resend your booking confirmation email.
How can I contact Marriott Bonvoy Tours & Activities?
You can find several ways to reach us on the Contact page, either via email at
marriott-activities@travelcurious.com, via phone at
+1 786-321-7264 (WhatsApp service is available) or via chat. Our business hours are: Monday through Sunday from 3:00 AM EST to 7:00 PM EST. If you have an existing reservation, please have your booking confirmation email and booking reference handy so we can help you more quickly.
Who can I contact about hotel reservations?
Who can I contact about a Marriott loyalty membership?
If you have any questions regarding the Marriott loyalty membership, please contact
+1 (801) 468-4000.
Who do I contact in connection with car rental?
Getting Started
How do I search for activities on Marriott Bonvoy Tours & Activities?
If you have a specific activity in mind, like snorkeling or sumo lessons, just type your query into the activity search bar. You can also use our date and category filters to narrow your results based on time of day, duration, and more.
How does the booking process work?
You can book online through activities.marriott.com and get your confirmation via email in three easy steps:
1) Once you find an experience you like, click on it to be taken over to the product detail page.
2) On the product detail page, use the calendar located on the right side of your screen to select your desired date. Then, choose the specific time or tour option of interest to you, and specify the number of people joining.
3) On the checkout page, enter your contact info, answer a few quick questions (if required by the operator), and enter your payment information.
4) Once your payment is successfully processed, you will see a confirmation page with the details of your purchase. You will also receive a booking confirmation email including a button to download your voucher, if applicable.
Always ensure you are aware of the cancellation terms of a specific experience. We will endeavour to work with you should you need to cancel a booking, however many suppliers request that we abide by the cancellation terms. These will be clearly displayed in the checkout forms.
When do I pay?
For tours and activities, payment will be collected at the time of booking. This ensures your spot is secured and confirmed in advance. Payment can include debit/credit card, Marriott Rewards or coupons or a mixture of these.
For car rentals, you are only submitting a reservation. No payment details are required at the time of booking. Payment will be handled directly with the car rental provider at the time of service, as per their policies.
What debit/credit cards do you accept?
We accept a variety of payment methods including Visa, MasterCard, and American Express.
How do I know my debit/credit card information is safe?
Your security is very important to us. Any page that requires personal information or payment details is secured via an encrypted solution.
Can I use a Marriott gift card at checkout?
At this time you cannot use a Marriott gift card to purchase through Marriott Bonvoy Tours & Activities.
How do I get my voucher?
Once your booking is confirmed, you will receive an email with the details of your experience, including a link to any applicable voucher with the contact information of the experience provider. You will typically receive your confirmation email within an hour of booking, but certain activities may take up to 48 hours to confirm. It is advisable to add
marriott-activities@travelcurious.com to your Safe Senders or contact list to make sure you can get your email.
Can I book an experience in a different currency?
Travel Curious travel experiences are currently available in USD, EUR and GBP. You can change the currency in the drop-down menu at the footer of the site.
What surcharges will I have to pay?
Your final purchase price may include surcharges. Often, surcharges are taxes and fees imposed by the U.S. or foreign government regulations. In such instances surcharges will be clearly marked.
Can I use more than one debit/credit card to apply payment?
No, at this time only one debit/credit card is accepted per purchase.
Post-Booking
Where do I meet my guide / where does my experience start from?
Meeting instructions will be provided in your booking confirmation email and/or your voucher if one is required. This may be sent to you in a separate email after your reservation is confirmed
What's included in the tour or activity price?
Please review the product details page before booking or in your voucher if you have an existing booking to see what is included in your experience. Many of our tours and activities may include transportation, entry fees, and sometimes snacks. If something is not specifically listed, it is best to assume it will not be included. Hotel accommodation is not included in your purchase.
Can I add an additional person to my experience after it has been booked?
If you have booked a group experience, the fastest way to add a person is to purchase an additional ticket through the website. Alternatively, if the activity booked is private or within the refundable cancellation period, we recommend cancelling your existing reservation and rebooking for the correct number of people. If you require further assistance, you may contact us at
marriott-activities@travelcurious.com or at
+1 786-321-7264.
Can I customize my tour or activity?
We offer thousands of private, fully customizable experiences through Marriott Bonvoy Tours & Activities. These enable you to work directly with the operator to set your itinerary according to your preferences. Please review the product details page to determine if your experience is customizable.
What do I present to the guide or tour operator?
Please present your printed or electronic voucher at the start of your experience. If you are expecting limited internet access, it is best to print ahead of time, or download and save to your mobile device.
What should I wear in my experience?
It depends on your experience. We offer everything from museum tours to activities on the water so please read the activity description closely to make sure you are dressed appropriately.
What should I bring to my experience?
Please check the activity description or your voucher for suggestions on recommended items, especially if any document like a passport, international driver's license or other is required.
It is always a good idea to have comfortable shoes, a camera, sunscreen, any medication you may need during the day and a reusable water bottle – no matter where you're headed.
Do I need to provide passport info?
Some experiences require you to provide passport information for every participant. If it’s required, you will be asked for this information during the checkout process or by email from our Customer Support Team.
What charges will appear on my credit card statement?
The charge for your Marriott Bonvoy Tours & Activities purchases will appear on your credit card statement as Marriott Bonvoy. You will be charged at the time of booking for the entire cost of your purchase.
Troubleshooting
What if I did not receive an email confirmation or ticket for my booking?
Please try checking your spam or trash folder first. Alternatively, you can access
My Bookings page to see your full booking details, download your voucher or resend your booking confirmation email.
If it is still not there, please email us at
marriott-activities@travelcurious.com or give us a call at
+1 786-321-7264.
How do I modify or cancel my reservation after I've made the initial booking?
At this time, date, time or number of people, amendments are not supported. We recommend checking the cancellation policy of your booking and if it’s within the refundable period, please cancel your reservation and rebook for the desired date and time. You can cancel your reservation by visiting
My Bookings.
If you require further assistance, please call us at
+1 786-321-7264 or email us at
marriott-activities@travelcurious.com
Please note: cancellation requests are not accepted via email or phone call.
I can't find my guide or tour operator - what should I do?
Please double-check your email confirmation and voucher to make sure you are in the right spot. If you still can’t find your guide, please refer to your voucher, which should include a direct phone number for your local tour operator. If you are still experiencing issues after calling your local operator, please call us at
+1 786-321-7264.
What if I'm late for my tour?
If you are running late for your tour, please contact the contact number provided in your booking confirmation as soon as possible. Some tours may have a grace period and allow you to join late.Others might not be able to wait due to scheduling or group logistics. In such cases, your spot may be forfeited without a refund.We cannot guarantee space on a later departure, unfortunately. Please always allow plenty of time to reach the tour departure or meeting point, as some of our experiences have cancellation penalties.
What is your cancellation and refund policy?
The cancellation and refund policy varies according to the terms of our partners and tour operators. You can view the cancellation policy for your experience on the product details page, during checkout and in your booking confirmation email.
What happens when the website rejects my credit card?
The website rejects a credit card if you enter the wrong information, enter an invalid credit card or the credit card has exceeded its limit. If one or more of those situations occur, an error message appears on the screen. If the card you are currently using is expired or over its limit, try using a different credit card. If you do not receive an email confirmation within 24 hours of purchase or if you continue to have problems, contact us at
marriott-activities@travelcurious.com or at
+1 786-321-7264.
Loyalty
Can a loyalty Member earn loyalty points for booking an experience or car rental?
Yes, a Member can earn Marriott Bonvoy Points for booking an experience on Marriott Bonvoy Tours & Activities. The customer must sign-up or already be a Member and log in to their Marriott Bonvoy account. Note, Hertz Car Rentals are also eligible for point earning. Point earning is subject to separate terms and conditions. A full list of Earn Terms and Conditions is available by visiting the Terms & Conditions section in the footer link at the bottom of
activities.marriott.com
How does a Member earn Marriott Bonvoy Points through Marriott Bonvoy Tours & Activities?
You must sign-up or already be a Marriott Bonvoy Member before check-out on
activities.marriott.com. You will need to log in to your Member account membership before check-out. To sign up for Marriott Bonvoy, please visit
members.marriott.com. Membership is free.
How many loyalty points do Members earn for booking experiences or car rental?
Points earned will typically be based on a fixed amount per dollar spent, though point promotions may apply. Members can see how many points will be earned on the product detail page, during checkout, and in the booking confirmation email for the experience. These values are subject to change. Hertz based earning is subject to specific Hertz promotional program terms.
I am traveling with multiple people - can we each earn points for the booking?
If a Member is purchasing on behalf of additional people, at least one of the purchases must be reserved for the Member and the Member must pay for all purchases in order to earn Points. Only one Member can earn Points on a single purchase order. Points for a product booked for more than one Bonvoy Program Member will only be awarded to the Bonvoy Program Member logged in during check-out on
activities.marriott.com.
When will my loyalty points appear in my account?
Provided the correct Marriott Bonvoy Member number is added upon check-out, points will automatically appear in your Marriott Bonvoy account two to four weeks (14 – 28 days) following the completion of the experience. If for some reason your points do not appear, please contact us at
marriott-activities@travelcurious.com or at
+1 786-321-7264.
Where will I see my loyalty points appear?
Your points will appear in your Marriott Bonvoy account, labeled as “TOURS & ACTIVITIES”. Marriott Bonvoy Points earned on Hertz Car Rental will be labeled as Hertz.
I put in my loyalty number at checkout, but the points have not appeared in my account.
Can Members use points to make a booking?
Yes, you can use Marriott Bonvoy points for bookings made on
activities.marriott.com. To be eligible, make sure to log in to your Marriott Bonvoy account either before or during the checkout process. You will see a checkbox with the number of points available in your account that you can apply to your booking.
If you are using points during the checkout, you will have to confirm your identity by entering a unique code that will be sent to you via SMS or email.
Will I earn reward points on activities booked on partner sites that I've been linked to from Marriott Bonvoy Tours & Activities?
Activities booked on our partner sites are not eligible to earn reward points.
Can I earn both Marriott Bonvoy Points and Hertz Gold Plus Rewards Points on Hertz rentals booked on Marriott Bonvoy Tours & Activities?
You can earn either Marriott Bonvoy Points or Hertz Gold Plus Rewards Points on Hertz rentals booked on Marriott Bonvoy Tours & Activities.
If you enter only your Hertz Gold Plus Rewards number at checkout, you can earn Hertz Gold Plus Rewards Points if you've elected to receive them in your Hertz Gold Plus Rewards profile.
If you enter both your Marriott Bonvoy account number and your Hertz Gold Plus Rewards number at checkout, you will only earn Marriott Bonvoy Points, but can receive the other benefits of Hertz Gold Plus Rewards.