Help

How can I contact the activity organizer or tour operator?

Please refer to your voucher, which will have contact details for the activity organizer or tour operator.

How can I contact Marriott Bonvoy Activities?

You can find several ways to reach us on the Contact page, either via phone (857-706-1976) or email (marriott-activities@placepass.com). If you have already made a booking with us, please have your booking email and confirmation number handy so we can help you more quickly.

How do I search for activities on Marriott Bonvoy Activities?

If you have a specific activity in mind, like snorkeling or sumo lessons, just type your query into the activity search bar. You can also use our filters to narrow your results, or sort by price range, duration, rating, and more.

How does the booking process work?

You can book online through activities.marriott.com and get your tickets via email in three easy steps: 1) Once you find an experience you like, click “View” to be taken over to the product detail page. 2) On the product detail page, use the calendar to select your desired date. Then, choose the specific time or tour option of interest to you, and specify the number of people joining. 3) On the checkout page, enter your contact info, answer a few quick questions (if required by the operator), and enter your payment information. Once your payment is successfully processed, you will see a confirmation page with the details of your purchase. You will also receive an email with a copy of your receipt and a link to your voucher, if applicable.

When do I pay?

To secure your reservation, payment in full is required at the time of booking.

What credit cards do you accept?

We accept a variety of payment methods including Visa, MasterCard, and American Express.

How do I know my credit card information is safe?

Your security is very important to us. Any page that requires personal information or payment details is secured via an encrypted solution.

Can I use a Marriott gift card to apply payment?

At this time you cannot use a Marriott gift card to purchase through Marriott Bonvoy Activities.

How do I get my voucher?

Once your booking is confirmed, you will receive an email with details of your experience and how to redeem, including a link to any applicable voucher and contact information of the experience provider. You will typically receive your voucher within an hour of booking, but certain activities may take up to 48 hours to confirm. Please be sure to add marriott-activities@placepass.com to your Safe Senders list to make sure you can get your email.

Can I book an experience in a different currency?

Our travel experiences are currently presented in US dollars only.

What surcharges will I have to pay?

Your final purchase price may include surcharges. Often, surcharges are taxes and fees imposed by the U.S. or foreign government regulations.

Can I use more than one credit card to apply payment?

No, only one credit card is accepted per purchase.

What if I want to make a group booking?

We would love to help with your group booking. Please submit your request to marriott-activities@placepass.com and our team will follow up with you shortly.

Where do I meet my guide / where does my experience leave from?

Meeting instructions will be displayed at checkout, and will also be provided in your order confirmation and voucher. Many of our experiences allow you to specify a pickup and drop-off location such as your hotel at the time of booking the experience.

What's included in the tour or activity price?

Please review the product details to see what is included in your specific experience. Many of our tours and activities include transportation, entry fees, and sometimes snacks. If something is not specifically listed, it is best to assume it will not be included. Hotel accommodation is not included in your purchase.

Can I add an additional person to my experience after it has been booked?

The ability to add additional people varies by experience and tour provider. The fastest way to add an additional person is to purchase an additional ticket through the website. Alternatively, you may contact us at 857-706-1976.

Can I customize my tour or activity?

We offer thousands of private, fully customizable experiences through Marriott Bonvoy Activities. These enable you to work directly with the operator to set your itinerary according to your preferences. Please review the product details to determine if your experience is customizable.

How do I schedule my hotel pick-up?

If your tour includes a hotel pick-up and drop-off, you will be able to specify the details at time of booking. You can also follow up directly with the tour operator if your plans change – their contact information will be available on your voucher.

What do I present to the guide or tour operator?

Please present your printed or electronic voucher at the start of your experience. If you are expecting limited internet access, it is best to print ahead of time, or download and save to your mobile device.

What should I wear on my experience?

It depends on your experience. We offer everything from museum tours to snorkeling to hot air balloon rides, so please read the activity description closely to make sure you are dressed appropriately.

What should I bring on my experience?

Please check the activity description or your voucher for suggestions on recommended items. It is always a good idea to have comfortable shoes, a camera, sunscreen, and a reusable water bottle – no matter where you’re headed.

Do I need to provide passport info?

Some experiences do require you to provide passport information for everyone in the party. We will only ask for it if it’s required.

What charges will appear on my credit card statement?

The charge for your Marriott Bonvoy Activities purchases will appear on your credit card statement as PlacePass. You will be charged at the time of booking for the entire cost of your purchase.

What if I did not receive an email confirmation or ticket for my booking?

Please try checking your spam or trash folder first. If it is still not there, please give us a call at 857-706-1976.

How do I modify or cancel my reservation after I've made the initial booking?

Please call us at 857-706-1976.

I can't find my guide or tour operator - what should I do?

Please double-check your email confirmation and voucher to make sure you are in the right spot. If you still can’t find your guide, please refer to your voucher, which should include a phone number for your local tour operator.

What if I'm late for my tour?

Please contact the tour operator for instructions. We cannot guarantee space on a later departure, unfortunately. Please always allow plenty of time to reach the tour departure or meeting point, as some of our experiences have cancellation penalties.

What is your cancellation and refund policy?

The cancellation and refund policy varies according to the terms of our partners and tour operators. You can view the cancellation policy for your experience on the product details page.

What happens when the website rejects my credit card?

The website rejects a credit card if you enter the wrong information, enter an invalid credit card, or the credit card has exceeded its limit. If one or more of those situations occurs, an error message appears on the screen. If the card you are currently using is expired or over its limit, try using a different credit card. If you do not receive an email confirmation within 24 hours of purchase or if you continue to have problems, contact us at 857-706-1976.

Can a loyalty Member earn loyalty points for booking an experience or car rental?

Yes, a Member can earn Marriott Bonvoy Points for booking an experience on Marriott Bonvoy Activities. The customer must sign-up or already be a Member and add their Member account number at check-out. Note, Hertz Car Rentals are also eligible for point earning. Point earning is subject to separate terms and conditions. A full list of Earn Terms and Conditions is available by visiting the Terms & Conditions section in the footer link at the bottom of activities.marriott.com

How does a Member earn Marriott Bonvoy Points through Marriott Bonvoy Activities?

You must sign-up or already be a Marriott Bonvoy Member before check-out on activities.marriott.com and remember to add your Member account number at check-out. To sign up for Marriott Bonvoy, please visit Members.marriott.com. Membership is free.

How many loyalty points do Members earn for booking experiences or car rental?

Points earning will typically be based on a fix amount per dollar spent, though point promotions may apply. Members can see how many points will be earned on the product detail and checkout pages of the experience. These values are subject to change. Hertz based earning is subject to specific Hertz promotional program terms.

I am traveling with multiple people - can we each earn points for the booking?

If a Member is purchasing on behalf of additional people, at least one of the purchases must be reserved for the Member and the Member must pay for all purchases in order to earn Points. Only one Member can earn Points on a single purchase order. Points for a product booked for more than one Bonvoy Program Member will only be awarded to the Bonvoy Program Member number entered at time of check-out on activities.marriott.com.

When will my loyalty points appear in my account?

Provided the correct Marriott Bonvoy Member number is added upon check-out, points will automatically appear in your Marriott Bonvoy account two to four weeks (14 – 28 days) following the completion of the experience. If for some reason your points do not appear, please call us at 857-706-1976.

Where will I see my loyalty points appear?

Your points will appear in your Marriott Bonvoy account, labeled as PlacePass. Marriott Bonvoy Points earned on Hertz Car Rental will be labeled as Hertz.

I put in my loyalty number at checkout, but the points have not appeared in my account.

To ensure Points are automatically posted to the correct Marriott Bonvoy Member account, the Member’s account number must be entered correctly at time of check-out on activities.marriott.com. It can take two to four weeks (14 – 28 days) following completion of your experience for the points to appear in your account. If it’s been more than 14 days, please call us at 857-706-1976.

Can Members use points to make a booking?

Currently, you are not able to book an experience using Marriott Bonvoy Points on activities.marriott.com. We will be offering that capability at a later date. However, Members can still continue to use points on exclusive Member experiences through Marriott Bonvoy Moments (moments.marriottbonvoy.com).

Will I earn rewards points on activities booked on partner sites that I’ve been linked to from Marriott Bonvoy Activities?

Activities booked on our partner sites (including StubHub) are not eligible to earn rewards points.

Can I earn both Marriott Bonvoy Points and Hertz Gold Plus Rewards Points on Hertz rentals booked on Marriott Bonvoy Activities?

You can earn either Marriott Bonvoy Points or Hertz Gold Plus Rewards Points on Hertz rentals booked on Marriott Bonvoy Activities. If you enter both your Marriott Bonvoy account number and your Hertz Gold Plus Reward number at checkout, you will earn whichever rewards program you have selected in your Hertz profile. You can modify your settings here.

Program & Eligibility

What is the Marriott Bonvoy Moments program?

The Marriott Bonvoy Moments program gives Marriott Bonvoy members exclusive and VIP access to concerts, culinary experiences, premier sporting events and more — starting at only 1,000 points. Members may redeem their points for either fixed price experiences or auction-style experiences.

What is the difference between Marriott Bonvoy Activities and Marriott Bonvoy Moments?

Marriott Bonvoy Activities offers travel experiences for Members and non-Members, offering thousands of travel experiences globally. Marriott Bonvoy Moments offers exclusive once-in-a-lifetime Member experiences to Rewards Members, which can only be redeemed by using Points. Our goal is to help Marriott guests make the most of their trip while they are booking their stay, including finding and booking wonderful experiences for any kind of journey.

What if I have a question about the Marriott Bonvoy Moments program or a specific experience?

Please call us at 1-844-892-0634.

How often are new Moments experiences made available?

New experiences are added to the site frequently. You can browse the latest additions by viewing the list of All Moments.

How many moments can I redeem annually?

Members may only redeem (fixed Point or auction) a total of up to 5 (five) experiences per calendar year within the Marriott Bonvoy Moments program; to include up to two packages per event. Additional restrictions may apply. Once this maximum is reached, members are not eligible for additional redemptions.

What are the full terms and conditions of the Moments program?

The general terms and conditions for the Moments program can be found here. Specific terms and conditions that apply to each individual experience are located on each experience detail page. When completing a redemption (auction or fixed price), you must agree to all term & conditions of the program and experience.  

To view the privacy statement, click here.

Is the Moments website available in any language other than English?

Currently, the Moments website is available in English only. Future expansion of the program will enable us to serve our global members in additional languages.

Registration

Can I browse listings without logging in?

Yes, you may browse All Moments without logging in.

How do I log in?

Simply click “Log In” in the top right corner and you will be prompted to enter your username or email address, and your password.

What if I forget my password?

Just click Forgot Password on the Log In screen. Instructions will then be given about how to change your password or obtain a new one.

Do I need to be a Marriott Bonvoy member to log in?

Yes. If you are not already a Marriott Bonvoy member, please go to Members.marriott.com to enroll today. Enrollment in the Marriott Bonvoy program is free.

Experiences

How do I redeem points for a Moments experience?

1. Find your experience by browsing through each passion point for exclusive Marriott Bonvoy Moments. You can also search by date, location, event type and more. 
2. Use your points by bidding, auction-style, on a single event, or by redeeming for fixed-price events.

What is an auction experience?

An auction experience allows members to bid on a single package and the highest bid wins at the close of the auction period. An experience may have multiple packages available, and each package represents its own auction and each can be redeemed by the single highest bidder. The Bid Now button identifies this experience type.

What is a fixed-price experience?

A fixed-price experience is always a set point value, typically with a limited number of packages available. A member can redeem immediately with the required value of points indicated on the experience detail page. The Redeem Now button identifies this experience type.

What is a private  experience?

From time to time, Marriott Bonvoy Moments will feature experiences for selected groups of members. Eligibility is determined solely at the discretion of Marriott Bonvoy.

How long are Moments experiences live on the website?

Experiences are typically live for 15 to 30 days from the date of the event launch. It should be noted that these are averages, and durations will vary.

Is there a limit to how many experiences I can purchase?

Members may only redeem (fixed Point or auction) a total of up to 5 (five) experiences per calendar year; to include up to two packages per event when available. Additional restrictions may apply. Once this maximum is reached, members are not eligible for additional redemptions.

I don’t see my preferred city or date listed for an experience I am interested in (e.g., concert tickets). Is there anything I can do?

Please call us at 1-844-892-0634 with your specific question so that we can better assist you. All modifications are solely at the discretion of Marriott Bonvoy.

Are experiences returnable?

No. All redemptions are final. Fixed price redemptions will immediately deduct points from your account, and auction redemptions will deduct points once the auction is completed and won.

Can I gift my Moments experience to a friend or relative?

Many of our packages include two tickets so that a friend or relative can attend. However,

a Moments experience or components of an experience redeemed, may not be transferred, sold, assigned, re-marketed, or otherwise disposed of, without obtaining Marriott’s prior written consent.

Violators are subject to removal from the program and forfeiture of Points balance.

Bidding

How do I bid?

It’s easy — just follow these simple steps:

1. First, log in. Please see log-in instructions above.
   
2. Find your Moments event and click “Bid Now” to begin.
   
3. Place a manual bid by clicking “Bid XX,XXX points,” or place a maximum bid by entering your maximum bid amount and clicking “Submit Max Bid.”
   
4. Review and accept the terms and conditions.
   
5. Review the final bid details; then click “Confirm Bid” to submit your bid.
   

Once your bid is confirmed, it is final and cannot be retracted. 

Can I increase my bid?

Yes, you can increase your bid anytime before the auction closes. To do so, simply follow the bidding steps above.

How will I know if my bid is no longer the winning bid?

We will automatically send you an email when your bid is no longer the highest. At that time, you will have the opportunity to raise your bid.

How will I know if I win an auction?

If you are the winning bidder, you will receive an email notification. In addition, you will be personally contacted by a Marriott Bonvoy Moments specialist to finalize the details of your Moments experience.

What is a bid increment?

The bid increment is the minimum number of points required to place a bid. For example, if the bid increment is 2,500 and you click the “Bid” button, you are placing a bid for 2,500 more points than the current high bid. All bids must be made in 2,500 point increments.

What is a manual bid?

While watching an auction in real time, you will see a button that says “Bid XX,XXX points.” When you click that button, you are placing a one-time manual bid for the stated number of points.

How do I place a manual bid?

Submit a manual bid by clicking the “Bid” button. This automatically increases the current high bid by the bid increment amount

What is a Max Bid and how does it work?

Placing a maximum bid makes bidding easy. Bid the highest amount you’re willing to pay and the system will automatically bid the minimum amount required to keep you in the lead, until you win or reach your maximum bid amount. Your maximum bid will remain hidden from everyone else. Once you enter a maximum bid, you may not increase, reduce or remove it. If another member outbids your maximum bid, you will receive an email notification. If the auction is still open at that time, you may then decide to place a manual bid or stop bidding on the item. To win with a maximum bid, you must have submitted the highest bid at the final closing time of the auction.

Example Scenario:

• If the current bid is 50,000 points and your max bid is 100,000, we’ll bid 52,500 for you.
• If no one else bids, you win! You’ll pay 52,500 points.
• Or, if someone else bids 75,000 points, we’ll bid 77,500 for you.
• We’ll continue to bid to keep you in the lead, up to your max bid.
• If someone else bids 102,500, we’ll notify you via email that you’ve been outbid.
• If two people bid the same amount, the first bid placed has priority.
• Your max bid will remain hidden from everyone else.
• All bids are placed in minimum increments of 2,500 points.
• Once you confirm your Max Bid, you may not decrease or remove it.

What is an auto bid?

An auto bid is a bid placed automatically by the system on behalf of a member who has submitted a maximum bid. If you reach the point in an auction where your auto bid does not meet the bid increment amount, your final bid will be placed for the full amount of your maximum bid. Therefore, it is possible for a maximum bid to win for less than the minimum bid increment. When a maximum bid is the highest bid at the final close of the auction, it wins — even if it’s only higher by one point.

What happens if I purchase a fixed-price event and I do not have enough points?

You will be contacted by a Moments specialist.

Can I submit a bid offline?

We accept bids online only, but you can submit bids from your mobile device (via our mobile site) or your desktop computer.

Do all auctions close at exactly the scheduled closing time?

Yes. Auctions will not be extended beyond the close time listed on the experience detail page. You are encouraged to use the maximum bid functionality to place the highest bid you are willing to pay and allow the system to bid on your behalf during the auction window.

Can I retract a confirmed bid?

No. Once confirmed, all bids are final and cannot be retracted. If you are the winning bidder, points will be deducted automatically from your account to use for your Moments experience.

What happens if I am bidding on an event and I do not have enough points?

If you do not have enough points during an auction, you will automatically be disqualified.

How many points do auction experiences typically redeem for?

There is no average point redemption —the winning bid for each package varies due to many reasons to include timing, number of members bidding, maximum bid of those interested. Marriott does not control the ending bid of similar packages and will not refund the difference of points for a package won due to the ending price of another package.

For further FAQs on Marriott Bonvoy Activities, Click Here.