Moonshine Mountain Coaster Ride

Super fun experience although the ride was short -we wanted more :-) The hand break allows you to control the speed so it was good for the littles too! Staff was super friendly and professional.

Just the nicest and most family friendly staff, August and Brianna were so nice and took the time to get to know my family since it was not busy. They were super welcoming from the moment we arrived and so fun. You can even challenge the manager to rock paper scissors for a free ride and my daughter won. We never felt like tourists, it was not super overpriced for photos and they even let my daughter wear our GoPro on a chest harness. The carts and track are all modernized over the previous establishment at this location. The track is smooth and it even automatically trims off a little speed if you go into a corner a little fast. Their video and photos were high quality but we never get those anywhere. We might go back and ride at night next time. It’s about 3 min up and just over 2 down if you keep it wide open. The equipment and the staff will bring us back next time we are in town.

The coaster was awesome and the guy with the long beard was great. We rode it twice during the day and twice at night. We will go back again before we head back to Florida.

After riding a majority of the mountain coasters in the area, this one was our least favorite. The loading process is very slow and the actual track is short compared to the others. Parking was difficult as everyone is trying to squeeze into tiny spaces and the actual lot id very small. I would suggest this for the beginner mountain coaster rider or families with small children but for those of us that like to go as fast as possible from the top of the ride to the bottom, there are better choices.

Wanted to try a coaster wanted one close to the cabin so we could walk. Staff was friendly but Pete really stood out (other places we went in Gatlinburg should hire Pete as a staff trainer) coaster wasn’t busy and we joked with Pete that we’d probably go pretty slow. He asked if we were scared we said well don’t know for sure. He bumped the group behind us up and set us behind them. After they took off he gave the other group a head start, then sent my wife, he had a nice chat with me while he gave her a huge head start. That was nice and his estimate was perfect I caught her 80’ from the finish line. Good call and thanks Pete!

The views as you're riding down are really something, especially with the trees around—it feels like you’re weaving through nature. The coaster itself is super smooth and you get to control the speed, which is awesome if you want to go fast or take it a bit slower. It’s not too intense, so it’s perfect for pretty much anyone looking for some fun without it being too crazy.

Very much like the alpine slide I've enjoyed at Ober Gatlinburg, and these types of tracks are everywhere in the area. You can control the speed of your coaster for the most part.

I recently had an incredibly disappointing experience at Moonshine Coasters in Gatlinburg, Tennessee, primarily due to the unprofessional behavior of Beth, the manager. As my family was leaving, we were shocked when Beth began yelling at us from the balcony, demanding that a car be moved, even though it did not belong to us. She threatened that the car would be towed if it wasn’t moved immediately. The aggressive and unnecessary way she communicated left us feeling unwelcome.

After being treated so rudely, we decided to request a refund for the second ride we had paid for but no longer wanted to experience. Beth’s attitude was dismissive and unprofessional, and at one point, she told us, “I don’t have to give you a refund.” Her lack of customer service skills and basic courtesy was astonishing.

Beth’s behavior not only ruined our experience, but it also drove away other potential customers. We witnessed families turn around and leave after seeing her yell at us from the balcony. One family even stopped us to say they would not spend their money here and that the way Beth acted was ridiculous. This kind of unprofessionalism is unacceptable, and I strongly urge upper management to reconsider who they have in such a customer-facing position. A manager should represent the business positively, and Beth’s actions are doing the exact opposite. Moonshine Coasters could be a great place to visit, but not with someone like Beth running the show. As Beth, the manager, said herself, she did not care about a bad review or customers leaving.

If I could give zero stars I would!! All bc of BETH THE MANAGER!!

Very poor customer service!!!! They have someone yelling at exiting customers to take your vehicle but the it was not the customers vehicle!!! Yelling and screaming in front of children is very unprofessional!! 😡😡😡😡😡

That was a lot of fun! Any age would enjoy this and anyone afraid of heights shouldn't have an issue with it. The staff is very friendly and the ride is enjoyable.

We enjoyed the Moonshine Coaster. It's an affordable experience for the whole family. You can control the speed of your coaster, which is appealing to all ages - the teens wanted to go fast while the younger ones preferred going a bit slower. There wasn't much traffic on the day we went, so we didn't have to wait in a long line. The staff was very friendly, and we felt really safe on the ride.

It was awesome! the only issue I had was the line it took forever to get on but well worth it!! This ride is a must! It goes slow at first then you flying in the air !

We went for the unlimited day pass, and the kids really loved it. The operator in the morning recognized us when we came back at night . He jawed at our teenage boys a little bit, and they loved the banter. We really appreciate the effort to make them all feel comfortable.

Nice place
Parking for free
In winter time we just can pay 30,00 for unlimited rides, can’t pay for a single ride.
In downtown Gatlinburg
It’s no long, but we like it

Awesome! This is an amazing unique experience. I loved how you can control your own speed. It was extremely fun. Only thing not making 5 stars is it is overpriced.

The ride was awesome! You get a cool view of the mountains on a coaster! The line was a little long but it was worth the wait

Was a really fun and amazing ride and experience!! Definitely recommend this ride!! We rode 3 tines we had so much fun.