Private Transfer from Santiago Airport to Santiago

Carlos with MTO was great! Very friendly and helpful. He gave me many recommendations for things to do while in Santiago. Will definitely book with MTO again.

We had a wonderful experience with MTO and having, Carlos as our driver.
On Wednesday night, my husband and I flew from Montevideo Uruguay to Santiago Chile. After we got our luggage, we easily found Carlos standing exactly where he said he would be, holding a big sign with our name on it.
Carlos was very friendly and helpful and and the car was really nice, comfortable and spacious.
He went above and beyond to assist us. On the way to the hotel he had Siri tell us what was going on in the city and then afterwards, he sent us links with restaurants and activities within the city of Santiago.
He also was a huge help, helping me find my lost laptop at the airport.
On Friday, after discovering my Apple laptop was missing, I fortunately was able to trace it to the airport terminal by using my “Find My Mac Air “ from my iPhone.
I text Carlos and MTO tours , asking if
they had any time on Saturday to take us to and from the airport in order to try to find my laptop. I got an immediate response, so we set up a time for Carlos to pick us up from the hotel and take us to airport. Not only did he give us a ride but he came in with us to translate and to navigate the airport. After talking with a few people , he led us down to the lost and found in the basement where we were able to retrieve my laptop! I don’t think we could have found it without him. He was as happy finding it as we were!
I sincerely recommend using MTO tours for airport transportation. Taxis and Ubers can be challenging when arriving in unfamiliar airports, especially when one is weary from traveling. You also have to be very careful of illegitimate cabs that could be costly and possibly even dangerous. For comfort and safety , I recommend private transport, especially since the cost is not that much more.

Very reliable & friendly driver. Carlos was easy to talk to and gave helpful tips for our trip.
When we arrived, our driver was there waiting for us with an easy to see name card.

Communicated clearly with me on where to pick us up. My flight usually landed late and they were usually there ahead of me. They contacted me via whatsapp ahead of time and when I arrived to ensure our pickup was secure. Great comfy ride.

I've had the worst experience with Viator.
I flew from Australia to Chile and booked a driver to pick me up from Santiago airport which cost AUD $88.72
The flight was 12 hours long and was delayed by 50mins. Upon arrival into Santiago I received a text from the driver advising that due to the delay, he could not come to pick me up for another 90 mins. By the time I had collected my suitcases and exited the airport I still had a 60 minute wait so I asked the driver to cancel the job and I immediately lodged a request for refund on the Viator website.

A day later I received an email from Karen confirming the refund was not granted due to the driver "did not receive adequate notification of your updated travel information.".
When I booked this service I was asked to enter the flight number. The flight can be tracked online by simply googling the flight number and it will show the status and arrival time. Every half decent driver knows this!

The email also mentioned "Our local transfer operator arrived and waited according to the original details provided when this reservation was made. They were not notified of any changes and therefore were unaware of any delay. As they arrived on time and waited for you based on your provided details, we are unable to offer a refund in this case."
This is completely untrue. I therefore responded with a screen shot of the Whatsapp messages to prove this was not the case - a complete lie.

A few hours later I received another email from Tricia Ross advising "As part of this review, we investigated all materials and pertinent information including (but not limited to) the product details on the tour page, your ticket, and any communications regarding this booking. Based on all available information, we regret to inform you that we are unable to issue a refund for this booking.
We understand that this may not be a favorable resolution; however, we feel that all avenues have been thoroughly investigated. As such, we are unable to revisit this final decision."

This has to be the most unprofessional experience I've ever had.

I've used other websites to book private drivers and in similar occasions there was no issues with the driver when there have been slight delays. They were much more proactive and accommodating.

Do not trust this site when making your bookings. I certainly will never again be a customer.

Driver waited even though our plane was late. Good service. Nice clean vehicle. Thanks for good service.

Driver and myself communicated well through WhatsApp. Good instructions for meeting up. Driver courteous and efficient.

A very nice introduction to Santiago after a long flight. Made the drive from the airport interesting and engaging. Highly recommend

Multiple changes in flight time were closely tracked and the driver, Carlos, was waiting when I finally arrived. Couldn't fault the service.

Driver very friendly despite language difference. Pointed out interesting sights on the way to the hotel.

Raul is wonderful. We were delayed and it was no problem. Great English. Excellent driver, would recommend.

Drivers where great, no problem with them. Customer support and the length of time to respond was absolutely horrible.

Never showed up
The service was not provided nor driver answered any messages. Had to find other service

Communication was good from reservation to drop off. They sent me a note via whats app and let me know where to meet

Driver never showed up. Got a text an hour after they were in an accident. Totally understandable that stuff happens. What was most frustrating was I couldn't reach anyone when Noone showed. Neither through whatsapp OR via phone.

I had a pleasant experience with this service. My driver was Raúl. He was on time with pickup, very friendly and an excellent driver! I was new to the city, so he was kind enough to recommend places for me to see during my visit. I booked this service one-way from the airport to my hotel — I kindly asked if he could bring me back to the airport a few days later and he was happy to do so (I just payed with card in-person).

After communicating thru WhatsApp the driver never responded and did not show up. Terrible service after I paid in advance will not do it again.